As a tenant, knowing what constitutes an emergency and how to report it is crucial for maintaining a safe and livable environment. Emergencies typically involve situations that pose immediate risks to health, safety, or the structural integrity of the property. If the situation involves fire, gas leaks, or any immediate danger to life, call 911 emergency services first. Here’s a guide to help you identify and report emergencies effectively.
What Qualifies as an Emergency?
- Health and Safety Hazards:
- Gas Leaks: The smell of gas indicates a serious risk of explosion or poisoning.
- Water Leaks/Flooding: Severe leaks can cause significant water damage and mold growth.
- Electrical Issues: Exposed wires, power outages, or sparking outlets pose fire and electrocution hazards.
- Fire: Any fire, regardless of size, requires immediate attention from emergency services.
- Carbon Monoxide Leaks: Detected by CO alarms, this invisible gas can be fatal.
- Structural Damage:
- Roof Collapses: Any part of the building collapsing needs urgent repair.
- Broken Windows/Doors: Compromised security and potential injury risks.
- Plumbing Issues:
- Sewage Backups: Can lead to unsanitary living conditions.
- Non-Functional Toilets: Especially if it’s the only one in the unit.
- Heating and Cooling Failures:
- No Heating in Winter: Risk of hypothermia.
- No Cooling in Extreme Heat: Risk of heat stroke.
How to Report an Emergency
- Contact us immediately:
- 24/7 Emergency Line: (724) 709-1471
- Written Notification:
- Follow-Up in Writing: After reporting verbally, send a written notice via email or text message to document the issue and your report.
- Local Authorities:
- Health Department: For health hazards like sewage backups or lack of utilities.
- Building Inspector: For structural damages.
Tips for Reporting
- Be Clear and Concise: Provide specific details about the issue, including the location within the property.
- Document the Issue: Take photos or videos to support your report.
Understanding and promptly reporting emergencies ensures a safer living environment and helps resolve issues swiftly, minimizing damage and discomfort.